Customer Care
Find answers to frequently asked questions about Mind Games stores, online ordering, shipping, returns, gift cards, pricing and payments.
Store Locations
Customer Experience
Ordering
Shipping
Returns & Exchanges
Gift Cards
Pricing & Payment
About Mind Games
Founded in 1993, Mind Games is a leading North American specialty retailer of games, toys, puzzles, collectibles, pop-culture favourites and unique gifts. We serve customers through more than 30 retail locations across Canada and the United States, as well as our online store. For even more information, check out our About Us page!
Store Locations
Does Mind Games have physical stores?
Yes. Mind Games operates more than 30 stores across Canada and the United States. Visit our Store Locations page to discover a location near you.
Customer Experience
How may I contact Mind Games?
Please visit our Contact Us page to connect with our Customer Experience Team. We aim to respond to all inquiries within one to two business days.
For marketing-related inquiries or feedback, you may also contact us through our official social media channels.
What are your Customer Experience hours?
Our Customer Experience and e-commerce teams are available Monday through Friday, from 9:00 a.m. to 5:00 p.m. ET, excluding statutory holidays.
Messages received outside these hours will be reviewed on the following business day.
Ordering
How do I place an online order?
Select your desired items, add them to your cart and proceed to checkout. Once your order has been confirmed and prepared for shipment, you will receive an email containing your tracking information.
Can I place an order by telephone?
Online orders cannot be placed by telephone. Purchases may be completed through our official website or at a Mind Games retail location.
When will my order arrive?
We endeavour to process orders promptly. Delivery timing varies according to the destination, selected shipping service and carrier conditions.
Weekends, holidays, severe weather and other circumstances outside our control may affect processing and delivery times.
Can I track my order?
Yes. Once your order has shipped, tracking information will be sent to the email address provided at checkout. Registered customers may also view available order updates through their Mind Games account.
Are customers registered under the Indian Act eligible for tax relief?
Eligible customers may qualify for applicable tax relief in accordance with the Indian Act and relevant government requirements.
Please contact our Customer Experience Team and provide the required documentation. Eligibility may depend on the purchaser, transaction and delivery location. Once verified, any applicable tax adjustment will be processed accordingly.
Shipping
How are shipping fees calculated?
Shipping fees are determined by the destination, package dimensions, weight and available carrier rates. The applicable shipping cost will be displayed at checkout before your order is submitted - We'll show you the best options and you can choose the one you prefer.
Which shipping carriers do you use?
Mind Games works with trusted delivery providers, including Canada Post, UPS, USPS and select local couriers. The carrier assigned to an order may vary according to its destination and delivery requirements.
Do you offer international shipping?
International shipping may be available to select destinations. Available services, delivery estimates and shipping fees will be displayed at checkout.
Customers are responsible for applicable shipping charges, duties, taxes and import fees. International delivery times may vary by destination and customs processing.
Returns & Exchanges
How do I return an item?
Online purchases
Eligible online purchases may be returned within 14 days of delivery. Merchandise must be unopened, unused and presented in its original, resalable condition, including all packaging and accessories.
Online returns require approval from our Head Office and cannot be completed at a Mind Games retail location. Customers are responsible for return shipping unless the item received was damaged, defective or incorrect.
Mind Games Club members receive an extended 30-day return period on eligible merchandise.
To begin a return, please contact our Customer Experience Team.
In-store purchases
Eligible in-store purchases may be exchanged or returned for store credit within seven days. Merchandise must be unopened, unused and in its original, resalable condition, accompanied by the original receipt. All requests remain subject to store management approval.
In-store purchases are not eligible for refunds.
The following merchandise is final sale and cannot be returned or exchanged:
- Gift cards;
- Collectibles and trading cards;
- Discontinued merchandise;
- Door Crashers;
- Clearance, promotional and sale merchandise; and
- Items otherwise marked “Final Sale.”
What should I do if my item arrives damaged, defective or incorrect?
Online purchases
Please contact our Customer Experience Team with your name, order number and clear photographs of the item, packaging and barcode. Once reviewed, our team will advise you of the available resolution.
In-store purchases
Please bring the item and original receipt to the Mind Games location where it was purchased. The store team will assess the item and assist you in accordance with the applicable policy.
Gift Cards
Can I return a gift card?
Gift cards are final sale. They cannot be returned, refunded or redeemed for cash, except where required by law.
Can a lost or stolen gift card be replaced?
Mind Games is unable to replace lost or stolen gift cards. We recommend safeguarding your gift card as you would cash.
Pricing & Payment
Are prices the same online and in stores?
Prices and promotions may vary between the Mind Games website, retail stores, online marketplaces and third-party platforms. Differences may reflect product availability, regional promotions, demand, shipping considerations and other market factors.
Online and in-store prices are not eligible for price matching unless expressly stated as part of a specific promotion.
Which payment methods do you accept?
Our website accepts Visa, Mastercard, American Express and PayPal. Additional secure payment options may be available at checkout.
Mind Games retail locations may offer different payment methods.