Orders & Returns

Fraud Prevention & Order Verification

To protect our customers and Mind Games against unauthorized transactions, orders involving high values, large quantities, or other unusual activity may require additional verification before they are processed.

Our Customer Support Team may contact you by email and request valid government-issued identification or a recent utility bill that matches the billing information provided with your order.

Mind Games reserves the right to cancel any order when:

  • The requested documentation cannot be verified;
  • The information provided does not match the billing details associated with the order; or
  • We do not receive a response within three business days.

Any order cancelled for these reasons will be refunded to the original method of payment.

Returns

Mind Games accepts eligible merchandise for return within 14 days of purchase or delivery. Items must be unopened, unused, and in their original, resalable condition, including all packaging, accessories, and documentation.

Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect. Once the returned merchandise has been received and inspected by Mind Games, an eligible refund will be issued to the original method of payment. Original shipping charges are non-refundable.

The following merchandise is final sale and cannot be returned or exchanged:

  • Items purchased as part of a promotion or sale;
  • Collectibles and trading cards;
  • Discontinued merchandise;
  • Clearance, markdown, Door Crasher, and special-offer merchandise;
  • Items marked “Final Sale”; and
  • Items with prices ending in $0.95 or $0.97.

Online purchases cannot be returned directly to a Mind Games retail location. To initiate a return, please contact our Customer Support Team.

If an item arrives damaged, defective, or incorrect, please contact our Customer Support Team promptly. Following review and approval by our Head Office, Mind Games will provide a prepaid return label. Once the item has been returned, we will offer a replacement or refund based on product availability and the customer’s preference.

Mind Games Club members receive an extended return period of 30 days on eligible merchandise. All other return conditions and final-sale exclusions continue to apply.

Exchanges

Online purchases are not eligible for direct exchange. Customers may return eligible merchandise in accordance with the policy above and place a new order for the preferred item.

Pricing & Price Matching

Mind Games prices may vary between our website, retail stores, online marketplaces, and third-party platforms. These differences may reflect location-specific promotions, product availability, demand, operating costs, shipping considerations, and other market factors.

  • Prices displayed on the Mind Games website cannot be matched to prices offered at Mind Games retail stores, online marketplaces, or third-party retailers.
  • Retail store prices cannot be matched to prices displayed online.
  • Online-exclusive and store-exclusive promotions apply only through the platform or location on which they are offered.
  • Price adjustments are not available unless expressly stated as part of a specific promotion.

Payment Methods

Mind Games accepts Visa, Mastercard, American Express, and PayPal. Additional payment methods may be available through our secure payment-processing platform.

Orders for which payment cannot be successfully authorized or completed will be automatically cancelled.

Ordering, Cancellations & Shipping

  • All online orders must be placed through an official Mind Games website. We do not accept orders by telephone.
  • Once an order has been submitted, product availability, quantities, and pricing remain subject to verification.
  • Cancellation requests may be submitted before an order has shipped. Please contact our Customer Support Team as soon as possible. Cancellation cannot be guaranteed once fulfillment has begun.
  • Approved refunds are issued to the original method of payment and generally appear within three to five business days, depending on the financial institution.
  • Requests to remove products or reduce quantities must be made before shipment by contacting our Customer Support Team. Requested changes cannot be guaranteed, and any revised pricing or promotional eligibility will be based on the updated order.
  • Once an order has shipped, it cannot be modified or cancelled and will be subject to the applicable return policy.