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Returns Exchanges

Online Returns and Exchanges Policy

Order number is required for processing any return or exchange request


1- Return Conditions:

  • All returns must be in the original packaging, unopened, undamaged, and requested within 30 days of delivery
  • Shipping charges are non-refundable, except in the case of defective or damaged items
  • The customer is responsible for the return shipping cost, and the return is subject to head office approval


2- Damaged or Defective Items:

  • If a shipped item is damaged or defective (subject to inspection and head office approval), return label will be provided.


3- How to Initiate a Return or Exchange:

To initiate a return or exchange, please leave us a message at Contact Us with your name, order number, and a photo of the item with its barcode, and our team will assist you further.

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