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Pre-Orders Policy

Mind Games Pre-Orders Policy 

PRE-ORDER: These are items that are not available and/or are currently sold out from our physical/online store.

Pre-order is placing orders in advance which requires a payment from a customer interested in the said item.

 

  • “Full payment” is required & orders should be made through our online website at www.mindgames.ca. We do require customers to pay the full amount stated on the online invoice
  • Pre-orders are not allowed for exchange of the item, but customers can request cancellation (cancellation fee may apply). Please Contact Us and Mind Games will issue a refund within 3-5 business days. Customers should then proceed to place a new order for the desired item
  • If a customer decides to reduce quantities of their pre-order, please Contact Us. Please note that quantity and price may vary and are subject to change
  • Dates are not guaranteed and delays may occur, mainly due to product sourcing & shipment held by suppliers and customs. Mind Games is not held liable for any unforeseen delays that may occur if you wish to pre-order an item
  • Pre-orders that are placed online are not allowed for pick-up in stores
  • Pre-orders must be placed separately from in-stock items. Orders containing in-stock merchandise cannot be combined with pre-orders. If an order qualifies for free shipping, it cannot be consolidated with other orders
  • Pre-orders are non-transferable. All orders made shall ship directly to the person and address specified in the invoice
  • Pre-order items with the same release date can be consolidated into a single order and shipped together

*Please kindly note that we have no control over when a preordered item arrives, but instead offer estimates.

 

We strive to provide accurate release dates for pre-ordered items. However, in the event of unforeseen circumstances leading to a delay in fulfilling your pre-order after the release date, particularly due to stock availability, the following policy applies:

  • If your pre-ordered item experiences a delay in shipment after the release date due to stock availability issues, we will promptly notify you via email or phone call to inform you of the delay. Customers can either:
  1. Wait for the item: You may choose to wait for the item to become available and proceed with the shipment once stock is replenished. 
  2. Cancel Order: If you prefer not to wait, you have the option to cancel your pre-order and we will issue the refund. The refund may take 3-5 business days to be processed.

In most cases, customers are limited to a maximum quantity depending on the pre-order item. 

Mind Games reserves the right to cancel and refund any order that includes multiple/separate orders for the same item with quantities exceeding the maximum allowed or if pricing errors occur.

 

PRE-ORDER PRICE CHANGES:

If the price of a pre-order item increases between your date of purchase and the date of release, you will not be charged the additional amount.

If the price of a pre-order item decreases between your date of purchase and the date of release, we can consider price matching if the item has not yet been released.

 

PRE-ORDER PRICE MATCH:
Mind Games cannot price-match with other retailers at this time. 

PRE-ORDER RETURN:
Please visit our Return and Exchange Policy page.

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